This text is for questions 16 and 17! Dear Sir or Madam, Yesterday I moved to a house rented from your agency in Brighton Boulevard. To my surprise, I found the

This text is for questions 16 and 17!
Dear Sir or Madam,

Yesterday I moved to a house rented from your agency in Brighton Boulevard. To my surprise, I found the house is not well maintained.

The master bedroom has no key. The air conditioner does not work. How could I use my washing machine if the outlet is missing? The worst of all is that the main faucet has broken that no water can flow. This makes me unable to wash, to cook and to do any other things.

I had told Mr. David, one of your employees, about my problems but I got no response from him. I also called your secretary Miss. Brown but again, there was no response.

I would appreciate if you send me a mechanic to have those problems fixed immediately.

Your faithfully

Sarah Johnson

29. What is the letter about? It is a complaint about ….
A. the bad room service of a house
B. the bad respond from the employee
C. the bad maintenance of a rental house
D. the worst condition of the main faucet
E. The unwell situation in the bedroom

30. Who is responsible for the maintenance of the house?
A. The agency.
B. Miss. Brown.
C. The mechanics.
D. Sarah Johnson.
E. The marketing manager.