16. What is the letter about? It is a complaint about .... a. The bad room service of a house b. The bad respond from the employee c. The bad maintenance of a r

16. What is the letter about? It is a complaint about ....
a. The bad room service of a house
b. The bad respond from the employee
c. The bad maintenance of a rental house
d. The worst condition of the main faucet
e. The unwell situation in the bedroom

17. Who is responsible for the maintenance of the house?
a. The agency
b. Miss. Brown
c. The mechanics
d. Sarah Johnson
e. The marketing manager